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C Spire Offers Consumers and Businesses Important Reminders and Tips on How to Use Their Communication Devices in Emergency Situations During 2017 Hurricane Season

Provider suggests key readiness steps and offers telecommunication tips for emergencies

Ridgeland, Miss., (May 31, 2017) – With the 2017 Atlantic hurricane season just around the corner, C Spire is offering consumers and businesses in storm-prone areas some important emergency reminders and tips on using essential telecommunications before, during and after any storm or natural disaster.

The initial outlook from National Oceanic and Atmospheric Administration (NOAA) forecasters calls for an unusually active season with 11 to 17 tropical storms (wind speeds of 39 mph or higher) and five to nine hurricanes (74 mph or higher winds) forming in the Atlantic Ocean during the six-month period that officially begins on Thursday, June 1.

Last year was considered an above average season with 15 named storms and seven hurricanes, four of which were considered major, but only one, Hurricane Matthew, made U.S. landfall as a Category 1 storm. The remnants of Matthew killed 34 U.S. residents and caused widespread damage from storm surge, winds and heavy rain.

“2016 was active, although only one major hurricane made landfall on U.S. soil,” said Keith Paglusch, chief network officer for C Spire. “With nearly 37 million people living in hurricane-prone coastal areas, though, we can’t afford to let our guard down. Now is the time for individuals, families and businesses to prepare their emergency plans, create emergency supply kits and learn evacuation routes.”

In conjunction with state and federal hurricane season preparedness efforts, C Spire is offering consumers and businesses the following tips and advice on essential communications during this storm season:

Consumer Tips - Before the Storm

  • Charge your primary wireless phone battery and secure back-up batteries and a vehicle charger in a dry, accessible location. Use waterproof accessories or simple zip-lock storage bags to protect devices.
  • Take photographs and videos of all your important possessions with a camera or video and send them to your email address. If a hurricane damages your home or property, these items will help you file your wind or flood insurance claim.
  • Consider storing important documents and personal items in a storage facility away from the threat of any major storm, wind or water damage. Take photographs for your records and store on a portable drive or cloud-based service.
  • Plan and practice a hurricane evacuation route with your family and leave immediately when directed by local authorities.
  • Designate an out-of-state relative or friend to serve as your family contact person and make sure everyone in your family knows the contact person’s name, address and phone number. Text or email the contact information with your phone or computer.
  • Maintain a list of emergency phone numbers for police, fire, rescue agencies, power companies, insurance providers and family, friends and co-workers and program them into your phone or email address book.
  • Give your emergency contact information to those who may need it, including neighbors, family and friends.
  • Track wind and storm surge information through the web browser on your laptop, tablet or mobile phone.
  • Prepare an emergency supply kit with items, including a flashlight and battery-powered radio with extra batteries, canned and non-perishable food, bottled water, toiletry items, pet food and supplies, medicine and prescription medication and copies of important family papers and documents.
  • Download free weather and safety-related applications like The Weather Channel, FEMA and the National Weather Service for smartphones, tablets and other devices.

Consumer Tips - During and After the Storm

  • Tune a battery-operated weather radio to get the latest storm information.
  • Limit travel in hurricane-prone areas, which should be closed, and use extreme caution. Do not drive through flooded roadways or attempt to cross flowing streams.
  • Place voice calls only when necessary. Limit your personal calls so that capacity is available for 9-1-1 calls and other emergency responders. When possible, send text messages instead of placing voice calls. Text messages require less network capacity and are more likely than voice calls to reach their destination during periods of network congestion.
  • If you’re a C Spire customer, use Text CS from your mobile phone for any customer support issues. This helps reduce potential network congestion and ensures that you get prompt assistance.
  • Charge your mobile phone in your car during commercial power outages. If a car charger is unavailable, buy an AC adapter for your vehicle so you can use your wall charger.
  • Turn backlight down on your mobile phone to the minimum levels to conserve battery life. When the battery is extremely low, turn phone off unless in use.
  • Use a camera on your mobile phone to document damage to your personal property, home or business and use picture and video messaging to send them to insurance agents or other contacts.

Small Business Tips – Before, During and After the Storm

  • Set up call forwarding to an alternate location as a hotline for employees, their families, customers, vendors and suppliers to call for updates on your business status and emergency planning.
  • Maintain an updated employee contact list, including home and cell phone numbers and e-mail addresses.
  • Protect mission-critical data, hardware and records by periodically backing up files to an off-site location. Use a generator as backup power for computer hardware and other essential equipment. To aid a prompt business recovery, have a plan ready to implement for replacement of damaged hardware.
  • Train employees on evacuation and shelter plans. Establish a backup location for your business and an employee assembly point.
  • Use a crisis-management team to coordinate efforts with nearby businesses and building management. Develop and implement a plan for supply chain continuity for essential elements of your business.

“The bottom line is preparation,” Paglusch said. “While weather forecasters continue to improve the accuracy of their hurricane forecasts, individuals, businesses and communities need to work together to develop and implement comprehensive plans to effectively prepare for, respond to and recover from severe weather events.”

“Mobile devices, both phones and tablets, are the communication tool of choice for so many people, “said Lee Smithson, Executive Director of the Mississippi Emergency Management Agency. “Using texts and social media are two of the best ways to get information and communicate before, during and after storms.”

For more information about emergency planning and communcation tips, visit the National Hurricane Center (NHC) or Ready.gov. For a free hurricane preparedness guide, go to the Mississippi Emergency Management Agency.

About C Spire
C Spire is a diversified telecommunications and technology services company that provides world-class, customer-inspired wireless communications, 1 Gigabit consumer Internet access as well as a full suite of dedicated Internet, wireless, IP Voice, data and cloud services for businesses. This news release and other announcements are available at www.cspire.com/news. For more information about C Spire, visit www.cspire.com or follow us on Facebook at www.facebook.com/cspire or Twitter at www.twitter.com/cspire.