Adult Content Filter FAQs

What is adult content filtering?

Adult content filtering is technology that blocks access to Internet content identified as being adult in nature. When the Adult Content Filter is added to a mobile number, attempts to access adult content while on the C Spire Wireless network will redirect the device's browser to a Web page with a message that the content is blocked.


How does the Adult Content Filter work?

There are identifiable characters in most websites that indicate the type of content they contain. The Adult Content Filter recognizes the identifying characters for adult websites and blocks those websites for customers who have chosen to have adult content filtered. The Adult Content Filter will block content for devices using the C Spire Wireless Network.


How effective is it?

C Spire has chosen a service that is one of the best in the industry. While no filter is 100% effective, adding the Adult Content Filter will give you a sense of security knowing that the majority of adult websites will be blocked from the mobile devices you choose while on the C Spire Wireless network. Filtering will not work with all browsers. Opera Mini is one browser we know of that does not filter adult content for any wireless carrier.


Does the Adult Content Filter work with all browsers?

The Adult Content Filter does not work with the Opera Mini operating system. If you use this browser and add the Adult Content Filter, you will not be able to access any websites. Very few of our customers use this browser but, if you do, we can recommend many others including the native browser on your device. Please call 1-855-CSPIRE5 (277-4735), email us, or visit a retail store for assistance.


How do I sign up for the Adult Content Filter?

The simplest way to add the Adult Content Filter is to text BLOCK to 7372. If you are the account holder, this will automatically add the feature to all of the mobile numbers on your account. For all other users, this will add the feature to your mobile number only. After receiving the confirmation message, turn affected devices off and then back on to ensure the latest settings have downloaded. Please note that it can take up to 24 hours for the feature to become active on your device, once added.

You can also follow the instructions below for adding the Adult Content Filter. This method will allow account holders to select the mobile numbers that will be blocked from viewing adult content. All other users will only be able to block adult content from their own mobile numbers.

  1. From the Adult Content Filter page, log in to your account.
  2. Click the check box next to the mobile numbers to receive the Adult Content Filter.
  3. Click Submit.
  4. Click Save Features.
  5. After receiving the confirmation message, turn affected devices off and then back on to ensure the latest settings have downloaded.

You can also call 1-855-CSPIRE5 (277-4735), email us, or visit a retail store to add the Adult Content Filter feature to mobile devices on your account. If you are not the account holder, you can add the feature to your own mobile number. Only the account holder can make changes to other mobile numbers on the account.

What if I only want to block adult content on my children's phones?

Simply visit the Adult Content Filter page (cspire.com/acf) and select the mobile numbers to receive the feature. If you are the account holder you can add or delete this feature for any or all of your mobile devices. See instructions for adding the feature in the question above.


Can I block adult content from being accessible through my wireless hotspot?

Yes. If the Adult Content Filter is added to the mobile number for your wireless data card or hotspot, anyone connecting through it to the C Spire Wireless network will be unable to access blocked content.


Is adult content blocked when I'm using Wi-Fi?

When using Wi-Fi, you are subject to any filters on that Wi-Fi network. For devices with the Adult Content Filter, C Spire will block adult content only when it is going through our wireless network.


How much does the Adult Content Filter cost?

This is a free feature offered by C Spire. We know that it is important to use the Internet wisely and we are proud to offer this for your protection at no cost.


How do I turn off the Adult Content Filter?

The feature is as simple to turn off as it is to turn on. Visit the Adult Content Filter page (cspire.com/acf) to remove the feature.

  1. From the Adult Content Filter page, log in to your account.
  2. Uncheck the mobile number(s) that should no longer have the Adult Content Filter.
  3. Click Submit.
  4. Click Save Features.
  5. After receiving the confirmation message, turn the affected device(s) off and then back on to ensure the latest settings have downloaded.

You can also call 1-855-CSPIRE5 (277-4735), email us, or visit a retail store to remove the Adult Content Filter feature from mobile devices on your account. Please note that only the account holder can make this change and it can take up to 24 hours for your change to become effective.


What if a site is blocked that doesn't contain adult content?

Call 1-855-CSPIRE5 (277-4735), email us, or visit a retail store to notify us of the website being blocked. At that point, we will review your request and confirm that the website being blocked does not meet the criteria for an adult website.


What if a site that contains adult content isn't being blocked?

Call 1-855-CSPIRE5 (277-4735), email us, or visit a retail store to notify us of the website that should be blocked. At that point, we will review your request and determine if the website in question meets the criteria for an adult website.


C Spire Wireless
Updated: March 24, 2015